SOS NEMO Application Terms of Use
Effective from 1 January 2024
Scope
These “Terms of Use” govern use of the SOS NEMO application for mobile devices (the “Application”), developed by SATTURN HOLEŠOV spol. s r. o., Dlažánky 305, 769 01 Holešov.
The Application is supplied exclusively as a component (module) of the SOS NEMO software, also developed by SATTURN HOLEŠOV spol. s r. o., Dlažánky 305, 769 01 Holešov. This is a private, closed “Information System”. It is supplied to “Customers” and installed under an order, Contract for Work and Licence Agreement (the “Agreement“).
The Application is generally used by the Customer’s employees or cooperating external parties (the “Users”) to perform their work duties. The Agreement with the Customer and the terms of use agreed in it also apply to these Users.
In addition to acceptance of these Terms of Use, use of the Application is governed by the separate terms in the Agreement, while distribution is governed by the terms of the relevant app store (the “Provider“).
The Provider’s app store is one of the Application’s distribution channels.
In addition to the Agreement, the Customer and/or User may need other agreements to operate the Application, typically with a mobile and data service provider.
Purpose and use of the Application
The Application provides access to selected functions and services of the Information System and receives notifications from it.
The Information System is operated by the Customer and installed on a server or servers within the Customer’s network infrastructure (the “Server”), unless the Agreement provides otherwise. The Customer is responsible for operating the Server, including data backups, unless otherwise agreed.
The Customer determines which Users can access which Application functions by setting permissions in the Information System. The Customer may add or remove Users and their permissions at any time.
To use the Application, the User must sign in to the Information System installed on a specific Server by entering its URL and their username and password. The Application cannot be used without signing in.
For correct operation, the mobile device must meet the Application’s hardware and software requirements and have an active internet data connection.
The User may use the Application on more than one mobile device unless the Agreement provides otherwise.
Privacy Policy
The Application requires the following personal data:
- user identifier
- device identifier
These personal data are used for security purposes to verify the User’s access to the Information System Server and identify the current session between the mobile device (Application) and the Server.
To authenticate the User on their first sign-in after installation or an update, the Application accesses their account in the Information System. This account contains the following personal data:
- user identifier
- first name and surname
- username and password
- telephone number
- email address
Because the Customer creates and deletes user accounts in the Information System, the Customer is also responsible for ensuring that processing these personal data complies with applicable GDPR legislation, including the exercise of Users’ rights.
If the User does not wish to use their assigned username and password to authenticate access to the Application and Information System, they may choose a PIN and/or fingerprint where the mobile device supports it. This is optional.
When using certain functions, the User may see personal data of other Users, but only within the Customer’s installation of the Information System and only to the following extent:
- first name and surname
All Users’ personal data and Information System data are stored on the Customer’s Server unless the Agreement provides otherwise.
All Users’ personal data are used exclusively within the Customer’s installation of the Information System. They are not shared with other installations and are not accessible to SATTURN HOLEŠOV spol. s r. o. or any other parties.
When the Customer deletes a User in the Information System, all of that User’s personal data are removed from the system (Server).
Application updates and changes
SATTURN HOLEŠOV spol. s r. o. continually seeks to improve the Application by adding functions and services, improving performance and correcting identified errors.
Changes to the Information System Server may also require an updated Application version.
The User will be notified of a new version when launching the Application and/or according to the Application or Information System settings. We strongly recommend installing updates to ensure correct and secure operation.
Other provisions
SATTURN HOLEŠOV spol. s r. o. is not liable for failures and/or damage in circumstances including:
- use on a mobile device that does not meet the Application’s minimum hardware and software requirements;
- use of an outdated Application version;
- incorrect or inappropriate use of the Application;
- loss of internet data connectivity on the User’s mobile device or the Customer’s Information System Server;
- data leaks, security incidents or other incidents in the Customer’s network infrastructure required for operating the Information System Server;
- use of the Application by a person who is not an authorised User;
- breach of these Terms of Use and/or the Agreement.
If the Application does not work, first check the mobile device’s internet connection and the entered sign-in details and Server URL. Then contact the Customer’s designated representative or, if necessary, SATTURN HOLEŠOV spol. s r. o.
SATTURN HOLEŠOV spol. s r. o. reserves the right to amend these Terms of Use at any time to the extent necessary. They are available on the company’s website and through a link in the Application.
If the User disagrees with these Terms of Use or any changes, they may reject them, but will no longer be able to use the Application. Continued use signifies acceptance of the current Terms.
Contact details
SATTURN HOLEŠOV spol. s r. o.
Dlažánky 305, 769 01 Holešov
+420 573 398 723
satturn@satturn.cz
www.satturn.cz